Shipping policy

Shipping Policy

At SoleMora, we are committed to providing a reliable and transparent delivery experience for our customers across the United Kingdom.

Delivery Areas

We currently ship exclusively within the United Kingdom.

At this time, we do not offer international shipping.

Shipping Options

Free Standard Delivery

Delivery Time: 5–12 Business Days
Cost: FREE

Express Delivery

Delivery Time: 3–5 Business Days
Cost: £6.99

Delivery times begin once your order has been processed and dispatched.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Order Tracking

All orders include tracking.

Once your parcel has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery throughout the shipping process.

If you have not received your tracking information, please contact our support team.

Delivery Information

While we always strive to meet our estimated delivery times, delays may occasionally occur due to factors outside our control, including:

Courier disruptions
Severe weather conditions
Public holidays
High seasonal demand
Transportation delays

In such situations, we appreciate your patience and understanding.

Customs & Duties

Customers within the United Kingdom will not be charged customs duties, import taxes, or additional delivery fees upon receiving their order.

The total amount displayed at checkout is the final amount you pay.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

SoleMora cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.