FAQ

Frequently Asked Questions

What is SoleMora?

SoleMora is a UK-based online fashion store specializing in women's dresses. Our carefully curated collections are designed to help women feel confident, elegant, and comfortable for every occasion.

Do you offer free shipping?

Yes. We offer free standard delivery on all orders within the United Kingdom. No minimum spend required.

How long does delivery take?

Orders are processed within 1–2 business days before shipment.

Delivery options:

  • Free Shipping: 5–12 business days

  • Express Shipping (£6.90): 3–5 business days

Once your order has been dispatched, you will receive a tracking number by email.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

You can also visit our Track My Order page at any time.

Do you ship internationally?

At this time, we only deliver within the United Kingdom.

Our focus is on providing the best possible shopping experience for customers across the UK.

What is your return policy?

We offer a 30-Day Return Policy on eligible items.

If you would like to request a return, simply contact us at support@solemora.store and our team will provide return instructions.

Items must be returned unused, in their original condition, and with all tags attached.

How long do refunds take?

Once your returned item has been received and approved, refunds are typically processed within 10 business days to your original payment method.

Depending on your bank or payment provider, additional processing time may apply.

Do you accept exchanges?

We currently do not offer direct exchanges.

If you require a different size or style, we recommend placing a new order after your return has been approved.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

All payments are processed securely through encrypted payment systems.

Is my personal and payment information safe?

Yes.

We use industry-standard SSL encryption and secure payment processing technology to help protect your personal and payment information.

Your payment information is never stored directly on our servers.

Are your dresses true to size?

We provide size information on our product pages whenever available.

If you're unsure which size to choose, please contact our support team before placing your order and we'll be happy to assist.

What should I do if my order hasn't arrived?

First, check the tracking information provided in your shipping confirmation email.

If your order has not arrived after the estimated delivery period, please contact us at support@solemora.store and our team will be happy to assist.

Can I update or cancel my order?

If your order has not yet entered the fulfillment process, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order.

How can I contact SoleMora?

Email: support@solemora.store

Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Our customer support team aims to respond as quickly as possible during business hours.

Where is SoleMora located?

Business Address:

Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom

Why shop with SoleMora?

  • Carefully curated women's dress collections

  • Free delivery across the United Kingdom

  • 30-Day Return Policy

  • Secure online checkout

  • Responsive customer support

  • Quality-focused product selection

Thank you for choosing SoleMora.

SoleMora — Dress to Be Remembered.